Terms of service
DELIVERY OPTIONS
Australia wide Express or Regular shipping:
We offer shipping Australia wide using Australia Post service.
Delivery time is usually 1-3 working days after your order has been processed.
Delivery is usually next day for metropolitan areas and usually three-day delivery for regional areas. There can be delays.
Full tracking is available with the tracking number provided in your shipping confirmation email.
As this service is not under insurance MLdeM we are not responsible or liable for any lost or stolen parcels.
INTERNATIONAL SHIPPING:
This is our default and only international shipping option.
Shipping to New Zealand is AUD $25.00, UK and Canada is $39.00 and Rest of the World is AUD $50
Receive your purchase 3-14 working days after your order has been processed.
Full tracking is available with the tracking number provided in your shipping confirmation email.
Please track your parcel at http://auspost.com.au/track/
Depending on shipping location and order specifics, all international orders are liable for import taxes and/or customs duties by the customer. If needed, contact your local custom offices to receive additional information about import costs.
MLdeM cannot be held responsible for import costs on any order. Import costs will rest with the customer. MLdeM cannot estimate any import costs for your order.
ONLINE RETURNS POLICY
Please note: The online return and exchange policy applies for online e-boutique purchases.
MLdeM are happy to offer a full refund or exchange between sizes (excluding sale or promotional items) within 7-14 days of receipt of your order. The following conditions apply:
Merchandise must be returned to Marie Louise de Monterey within 7 days.
Return address is: PO Box 102 AVALON BEACH NSW 2107
All items must be in new & unused condition with all tags attached.
Garments that have been worn, washed or altered will be returned to the customer at their expense.
All returns and exchanges will not be processed until the product is returned to MLdeM.
Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
ONLINE EXCHANGE POLICY
MLdeM will exchange an item within 14 days of receipt of your order with the following conditions:
All exchanges are based on stock availability.
If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability.
If you wish to exchange your product for an alternative style, it is advised that you request an online refund and purchase the new product separately on our e-boutique.
MLdeM will attempt to fill your exchange as best as possible, however, it is not guaranteed your request will be available.
The customer will be responsible for shipping costs back to MLdeM, and for the shipping cost of the exchanged product.
We do not offer exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
HOW TO RETURN OR EXCHANGE
To return or exchange an order, please follow these simple steps:
Send an email to marielouisedemonterey@gmail.com
Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
The customer will be responsible for shipping costs back to MLM.
We don’t take responsibility for garments returned without a tracking number.
Please return your parcel to MLdeM Po Box 102 Avalon Beach 2107 NSW Australia.
Garments must be returned in the condition outlined above with the original invoice included.
The customer will be notified by email once the return has been received and processed.
Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of MLdeM. We would like our customers to be happy with their purchase so have allowed a reasonable time frame for the return or exchange of their order.
RECEIVING A REFUND
If you would like to request a refund from the MLdeM e-boutique, please note the following information:
All refunds will be processed within 24 hours of receiving the product at MLM.
The customer will be notified by email once the refund has been processed.
You will be credited to the original payment method used at the time of purchase.
Please note that original shipping charges or related expense e.g. duties and/or import taxes will not be refunded. If required, contact your local custom offices to receive additional information.
Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.
We do not offer refunds on SALE items or items included in any flash promotion. This policy is strictly for full price items only. Please choose carefully.
FAULTY ITEMS
All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:
Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
If an item cannot be repaired or replaced, the customer will receive a full refund.
To return a faulty item, please follow the steps listed above.